Taking a Leap of Service: Experience the Power of Customer Happiness
Explores the transformative power of exceptional customer service and leadership’s role in cultivating a service-oriented culture.
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Book Theme: Service Excellence
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Transforming Service: Cultivate a Customer-Centric Mindset
Provides practical strategies for leaders and service professionals to foster a culture centred on Customer Experience.
The Priceless Customer
Explores the value of customers and why organisations should make customer needs, relationships and experience a priority.