Archives: Media

A professional community profile highlighting Benson’s Customer Experience and marketing leadership work.

A public story celebrating Benson’s global recognition and contribution to Customer Experience leadership.

Benson explains why service excellence is an indispensable quality benchmark and how customer service supports sales, market growth and business success.

The Herald reports on the Megafest Southern Region business awards in Bulawayo and the leaders recognised across its business and professional categories.

As guest of honour, Benson encourages workers to keep learning, ask questions and seek guidance from experienced professionals as a foundation for growth.

The 2025 CEM Africa programme names Benson, representing the Customer Experience World Games, as an independent judge across its people, innovation and transformation awards.

Benson is named among the continent-wide judging panel for the Customer Experience Africa Awards in his role as a Customer Experience World Games trustee.

A feature on Benson’s leadership journey, personal inspiration and commitment to transforming individuals and organizations.

NewsDay speaks with Benson about why leadership should lead on customer service and the intricacies of building customer-centred organisations.

An opinion feature exploring leadership responsibility for customer engagement and the organisational choices that shape customer relationships.